Nuvei - B2B Solution Brief

CASE STUDY

Highlighting the importance of sophisticated tech and close alignment Nuvei’s close communication and planning with ECI, as well as its commitment to making strategic technical investments early on, allowed the partnership to deepen over their years, to the benefit of both ECI as well as its customers.

DEDICATED SUPPORT

• Hands-on approach, especially with Nuvei Connect conversions

• Direct access to senior leadership

• Unmatched personalized attention in the digital payments space.

REAL-TIME COMMUNICATION

• Collaborates closely to troubleshoot technical issues

• Joins ECI on end-user calls

• Shares responsibility for customer success.

INDUSTRY EXPERTISE

• Deep knowledge in B2B and manufacturing sectors

• Understands ECI’s customers and speaks their language

• Delivers more relevant, effective solutions.

SEAMLESS INTEGRATION

• CustomizableAPIs streamline integration

• User-friendly system ensures smooth onboarding

• Maintains operational consistency for customers.

CUSTOMER CONVERSION

• Supports transitions and acquisitions

• Personally calls hundreds of customers to drive adoption

• Operates as a true extension of the ECI team.

“We like that Nuvei is peoplefirst, and it allows an improvement in customer experience through their robust list of payment options”

Nathan Currie

Chief

Sales and Marketing Officer

Designed to support your business strategy and operations

Nuvei’s unique offering means you not only benefit from dedicated account management but also our powerful reporting toolControl Panel, which provides:

• Real-time authorization and batch data

• Track customer behavior, volumes, chargebacks, and approval rates

• Convert complex data into